Responsible gambling

We want you to enjoy your time with SpinKong Casino. Gambling should be fun and controlled, and it’s always okay to pause or ask for help. Below you’ll find practical tools, clear signs to watch for, and simple steps you can take right now if your play is becoming stressful or hard to manage.

We offer a range of tools to help you control how you play. These are easy to set up and designed to fit different levels of need — from short breaks to long‑term steps that stop access to your account.

Deposit limits — Set a daily, weekly or monthly cap on how much you can add to your account. This helps keep spending within a pre‑agreed budget.
Loss and wager limits — Control how much you can lose or stake in a given period to reduce financial risk.
Session time limits and reality checks — Get automatic reminders after a set amount of play time so you can take a break and reflect on your activity.
Cooling‑off periods — Short, temporary breaks from playing for when you need immediate distance. These can be activated quickly and reversed after the cooling‑off ends.
Temporary self‑exclusion — Block access to your account for a longer, pre‑set period. During self‑exclusion you cannot log in or place bets.
Permanent self‑exclusion — If you need to stop gambling indefinitely, this option prevents you from accessing your account until you request re‑instatement under defined procedures (where allowed).
Payment controls — Remove saved cards, avoid storing payment details, and consider asking your bank to block gambling transactions from your cards.
Third‑party blocking tools — Computer and device blockers can prevent access to gambling sites and apps if you want an additional layer of protection.

How to activate these tools

Use the account or cashier settings to set limits and reminders quickly.
If you prefer, contact customer support and ask them to apply limits, cooling‑off, or self‑exclusion on your behalf — they can act immediately.
Be aware that some changes (for example, removing limits or ending a self‑exclusion) may require a waiting period or verification for your protection.

Making the tools work for you

Decide your budget before you play and set deposit limits to match it.
Use session timers to avoid long, continuous play sessions.
Combine financial limits with device blockers and payment controls for stronger protection.
Talk to customer support if you’re unsure which tools suit your situation — they can guide you through the options without pressure.

Responsible Gambling – Links to Support Organizations

If gambling is causing you worry, confidential help is available. Local and national support services offer free, non‑judgmental advice, practical support and treatment options. These include helplines, one‑to‑one counselling, online chat services, and programmes for family members affected by someone else’s gambling.

Practical next steps if you are concerned

Use our tools immediately: set a deposit limit, activate a cooling‑off, or request self‑exclusion through your account or via support.
Remove saved payment methods and consider asking your bank to block gambling transactions.
Talk to someone you trust about what you’re experiencing — sharing how you feel is a helpful first step.
If you are at immediate risk of self‑harm or feel unable to keep yourself safe, contact your local emergency services right away.

How to find professional support in your area

Search for “gambling support” followed by your country or region to find national helplines and treatment services.
Look for confidential helplines, local counselling centres, or health services that provide specialist gambling support.
Many support organisations also offer online self‑assessment tools and email or chat counselling if you prefer remote help.
If a family member or friend needs support, look for services that include family counselling and financial advice for affected loved ones.

We’re here to support you

If you want immediate help applying any control or exclusion, contact our customer support — we will act promptly and respectfully.
Choosing to use limits or to take a break is a positive, practical step. Seeking help is a sign of strength, not failure.

If you would like us to apply a limit or exclusion now, or to discuss the best options for your situation, please contact customer support and we will assist you in a caring and confidential way.